{"id":2707,"date":"2022-07-19T15:14:25","date_gmt":"2022-07-19T13:14:25","guid":{"rendered":"https:\/\/arkotech.gr\/field-service\/"},"modified":"2025-09-01T11:08:01","modified_gmt":"2025-09-01T09:08:01","slug":"field-service","status":"publish","type":"page","link":"https:\/\/arkotech.gr\/en\/field-service\/","title":{"rendered":"Field Service"},"content":{"rendered":"\t\t
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\n\t\t\t\t\n\t\t\t\t\tField Service<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Description<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/span>Arkotech presents Regate Effective<\/strong>, the new tool that allows businesses equip their technicians with all the necessary information to provide technical support services at the customer’s site (service-on-site<\/strong>).<\/p>\n

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It is a completely flexible tool, which adapts easily and quickly to adopt the specifics of your existing way of operation and expands to meet your future new operational and informational needs.<\/p style=\"text-align: left;\"> p><\/p>\n

Each technician is equipped with a mobile device (and optionally a mobile printer) to have a complete picture of the customer, maintenance contracts, equipment under warranty, repair history coke. It has the possibility of printing the technical support ticket, documents for the installation of spare parts (shipping ticket), invoicing of services or the receipt of hardware for return (quantity receipt ticket). Regate Effective allows the customer to record the time (start and end time), while via the Internet he can access the technical manuals and Knowledge base. Through Regate Effective, it is possible to fully manage the warehouse of each technician’s vehicle, with the corresponding consolidated dispatch slips, while the technician’s fleet can also be monitored using GPS.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Characteristics<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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With the Regate Effective<\/strong> end-to-end solution, your technicians are equipped with a mobile device and optionally a mobile device to efficiently manage all technical support tasks at the customer’s place<\/strong>, such as :<\/p>\n

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\u2713<\/strong> View a complete picture of the customer (maintenance contracts, equipment under warranty, visit history, etc.)<\/p>\n

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\u2713<\/strong> Recording of working time at the customer<\/p>\n

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\u2713<\/strong> Access to technical manuals on the go via Internet<\/p>\n

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\u2713<\/strong> Management of the warehouse of each technician’s vehicle (collective shipping slips)<\/p>\n

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\u2713<\/strong> Tracking the fleet of technicians, using GPS<\/strong><\/p>\n

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The main features of Regate Effective<\/strong> are summarized as follows:<\/p>\n

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\u2713<\/strong> Easy and quick configuration to integrate the specifics of your company<\/p>\n

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\u2713<\/strong> Accessible Offline through a special (client) application that is installed on mobile devices of your techniques<\/p>\n

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\u2713<\/strong> Friendly and functional User Interface<\/p>\n

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\u2713<\/strong> It offers the ability to fully manage the application through the Regate Effective Administration Toolkit<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Target Audience<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Regate Effective<\/strong> can be installed in any company in the service industries, with the main goal of optimizing their customer service <\/strong> <\/em>and the further organization of its technical department.<\/p>\n

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In particular, it is addressed to companies that have one or more of the following characteristics:<\/p>\n

\u2713<\/strong> They have an enterprise resource management system (ERP) or simply, a merchandising program<\/p>\n

\u2713<\/strong> They have service technicians -on-site<\/p>\n

\u2713 <\/strong>They have preventive or remedial technical service<\/p>\n

\u2713 <\/strong>They have vehicles with spare parts, consumables, etc.<\/p>\n

\u2713<\/strong> They operate with the car invoicing system<\/p>\n

\u2713<\/strong> They receive many technical calls daily by fax or via E-mail<\/p>\n

\u2713<\/strong> They have understood the value of Online information for the
effective management of the company’s resources and the achievement of its
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Operations<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The main functions<\/strong> of Regate Effective<\/strong> are:<\/p>\n

\u2713 <\/strong> Automatic task assignment from the technical department to each technician<\/p>\n

\u2713 <\/strong>Preventive maintenance scheduling by the technician<\/p>\n

\u2713 <\/strong>Provide information on processing all tasks (customer details, contracts, machines, materials)<\/p>\n

\u2713 <\/strong>View schedule of tasks and emergency breakdowns<\/p>\n

\u2713 <\/strong> Filter by stage of completion, date and type of work (installation, repair, maintenance, etc.)<\/p>\n

\u2713 <\/strong>Search job history by customer and by machine<\/p>\n

\u2713 <\/strong>Registration of information by the technician in an electronic way (working time, used spare parts, etc.)<\/p>\n

\u2713 <\/strong><\/strong>Possibility to send additional comments from the technician to the Back Office (sales opportunities, complaints, etc.)<\/p>\n

\u2713 <\/strong>Management of the warehouse of each vehicle (consolidated shipping slips)<\/p>\n

\u2713 <\/strong>Issue documents in the field via a portable printer (technical support slips, shipping slips , etc.)<\/p>\n

\u2713 <\/strong>Recording technician expenses<\/p>\n

\u2713 <\/strong>Tracking the technician fleet using GPS<\/p>\n

Regate Effective<\/strong> can consist of various components, depending on the type of installation and customer needs. Product categories include:<\/p>\n

\u2022 Software:<\/strong> The basic application without which the system cannot function<\/p>\n

\u2022 Android PLC:<\/strong><\/p>\n

\u2022 Any industrial or semi-industrial mobile device with Android operating system<\/strong><\/p>\n

\u2022 Portable<\/strong> Printer:<\/strong> Either thermal (eg Zebra MZ320) or percussion (Oneil MF8i). If printing a tax document is required, the use of an impact printer is mandatory.<\/p>\n

\u2022 Accessories:<\/strong> Batteries, car chargers, belt pouches<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Benefits<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Regate Effective<\/strong> allows on-the-go technicians to access the information they need \u2013 when and where they need it, offering significant benefits for the technicians, for the technical support department and overall for the business:<\/p>\n

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\u2713 Increasing the productivity of technicians<\/strong><\/p>\n

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\u2022 Reducing the time of entries due to the automatic integration of technical support data into the company’s existing systems (ERP, CRM, etc.)<\/p>\n

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\u2022 More visits per day from the same number of technicians<\/p>\n

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\u2022 Immediate access to the necessary information for technicians to perform the tasks (customer image, activity history, etc.)<\/p>\n

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\u2713 Better resource management<\/strong><\/p>\n

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\u2022 Task scheduling optimization<\/p>\n

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\u2022 The same number of technicians can now make more visits per day<\/p>\n

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\u2022 Better inspection and monitoring of technician performance due to Online information<\/p>\n

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\u2713 Cost reduction<\/strong><\/p>\n

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\u2022 Reduction of handwritten entries (data entry) and reduction of errors<\/p>\n

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\u2022 Reducing requirements for additional administrative staff in the technical support department<\/p>\n

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\u2713 Improving liquidity and sales increase<\/strong><\/p>\n

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\u2022 Acceleration of invoicing processes which improves business liquidity<\/p>\n

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\u2022 Utilization of information from technicians for additional sales<\/p>\n

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\u2022 Better asset tracking which makes it easier to identify equipment to upgrade or replace<\/p>\n

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\u2022 Better customer service leading to increased loyalty<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Field Service Description Arkotech presents Regate Effective, the new tool that allows businesses equip their technicians with all the necessary information to provide technical support services at the customer’s site (service-on-site). It is a completely flexible tool, which adapts easily and quickly to adopt the specifics of your existing way of operation and expands to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2707","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/arkotech.gr\/en\/wp-json\/wp\/v2\/pages\/2707","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arkotech.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arkotech.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arkotech.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arkotech.gr\/en\/wp-json\/wp\/v2\/comments?post=2707"}],"version-history":[{"count":16,"href":"https:\/\/arkotech.gr\/en\/wp-json\/wp\/v2\/pages\/2707\/revisions"}],"predecessor-version":[{"id":5586,"href":"https:\/\/arkotech.gr\/en\/wp-json\/wp\/v2\/pages\/2707\/revisions\/5586"}],"wp:attachment":[{"href":"https:\/\/arkotech.gr\/en\/wp-json\/wp\/v2\/media?parent=2707"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}